The Gorman and Suellentrop chapter on customer service really inspired me.
It describes things that I already do in my job. I leave the desk and ask if anybody needs anything. If someone needs to find a book, I don't just find it for them, I show them how to use the catalog and how to read the call number. Then I will ask if they need help finding the book. If no, I let them go, if yes, I point them in the right direction and describe how our library is set up. It is just a rectangle with large labeled sections. I tell them that if they need help to come and get me and I will be right there.
Another thing I have is great patience. Sure things bug me like when kids proudly say, "I don't read," but that is because they are confused. As a good teen librarian, we can help them out. I am a great listener and am empethetic. I like to "be there" for them; sometimes they have nobody else.
I could picture being a teen librarian and being an advocate for them.
I'm glad we read this chapter.
No comments:
Post a Comment